Consumer Inquiries and Complaints
We at the Department of Banking and Insurance and Real Estate Commission are ready to answer any questions or inquiries you may have or open a formal complaint via our Consumer Inquiry and Case Preparation Unit (CICPU). You may contact the unit in several ways - by telephone, e-mail, mail, web form, fax or in person.When we receive your inquiry or complaint, it is then logged into our database and a tracking number is assigned for future reference. Listed below are the ways to contact us. Whether it is a question or a formal complaint, you will receive an acknowledgement to your inquiry.
How to File a Complaint
Choose a Complaint Type:
Banking > Insurance > Real Estate
Telephone:
609-292-7272 or our Consumer Hotline 1-800-446-7467
E-mail:
4Consumers@dobi.state.nj.us
Fax:
609-777-0508
Mail:
NJDOBI, P.O. Box 471, Trenton, NJ 08625-0471
Banking Complaints/Inquiries
Instructions: Print the PDF form at right and fax or mail (contact information)
Important Note: Various types of financial services providers (banks, credit unions, etc.) are regulated by different governmental agencies. In order to expedite the handling of your complaint or inquiry, you should file it with the agency that regulates the provider that gave rise to your complaint or inquiry.
The New Jersey Division of Banking has no jurisdiction with respect to federally-chartered banks. (They may use the word "National" or "N.A." in the name.)
Requests for assistance or inquiries regarding a national bank, even if it is located in New Jersey, should be directed to:
Office of the Comptroller of the Currency (OCC) Customer Assistance Group1301 McKinney Street, Suite 3450Houston, TX 77010-9050Telephone: 1-800-613-6743Web site: www.helpwithmybank.gov
The New Jersey Division of Banking has no jurisdiction with respect to federally-chartered savings and loans or savings banks. (They may use the word "federal", "F.A." or "F.S.B." in the name.)
Requests for assistance or inquiries regarding a federal savings and loan or savings bank, even if it is located in New Jersey, should be directed to:
Office of Thrift SupervisionHarborside Financial Center Plaza 5, Suite 1600 Jersey City, NJ 07311Telephone: 1-800-842-6929 or 201-413-1000Web site: www.ots.treas.gov
The New Jersey Division of Banking has no jurisdiction with respect to federally-chartered credit unions. (They may use the word "federal" in its name.)
Requests for assistance or inquiries regarding a federally-chartered credit union, even if it is located in New Jersey, should be directed to:
National Credit Union AdministrationRegion II1775 Duke Street, Suite 4206Alexandria, VA 22314-3437Telephone: 1-800-755-1030 or 703-519-4600Web site: www.ncua.gov
More Consumer Banking information...
Insurance Complaints/Inquiries
Instructions: Print the PDF form at right and fax or mail (contact information)
Online Form Instructions: Complete the online form and submit documentation if necessary
Important Note: Formal complaints involving all lines of insurance related problems need to be submitted to our office in writing. All requests for assistance or inquiries must include the company name/agent's name, the policy/certificate number(s), any documentation that will substantiate your position, and a brief description of the problems that you have encountered. Be sure to use dark ink and do not highlight. Otherwise, important data may not be legible.
More Consumer Insurance information...
Real Estate Complaints/Inquiries
Instructions: Print the PDF form at right and fax or mail (contact information)
Important Notes: Inquiries and requests for assistance regarding a development or time-share located within the State of New Jersey should be directed to the Department of Community Affairs, Planned Real Estate Development.Real Estate Appraisers are regulated by the Department of Law and Public Safety, Division of Consumer Protection.
More Consumer Real Estate information...
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